Customer Experiences
Hear from travelers who have explored Taiwan with Silvana, from coastal day trips to week-long island journeys.
Return HomeWhat Our Customers Say
James Miller
San Francisco, USA
Rented the Moonstone weekly package for a business trip that turned into a coastal exploration. The vehicle was in perfect condition, and the team's route suggestions helped me discover parts of Taiwan I wouldn't have found on my own. Appreciated the English-speaking support throughout.
January 28, 2026
Yuki Tanaka
Tokyo, Japan
The multi-day package worked well for our four-day trip along the northeast coast. The vehicle swap option was useful when we decided to switch from a sedan to an SUV midway through. Only minor point: pickup took slightly longer than expected, but otherwise a smooth experience.
February 5, 2026
Sarah Chen
Singapore
Used the day rental for exploring Hsinchu while visiting family. The team delivered the car to our hotel and picked it up later that evening, which made things incredibly convenient. The vehicle was spotless and handled beautifully on both city streets and the nearby mountain roads.
January 22, 2026
Marcus Brown
London, UK
Exceptional service from start to finish. The weekly package gave us the freedom to explore Taiwan at our own pace without worrying about mileage limits or rigid schedules. The coastal driving guide they provided was particularly helpful for planning our route from Taipei down to Tainan.
February 1, 2026
Anna Lee
Seoul, South Korea
Rented for a weekend getaway to the northeast coast. The multi-day package included everything we needed. The GPS was straightforward to use, and having the support number saved our day when we had a minor question about parking in Jiufen. Would have appreciated a bit more detail in the vehicle orientation, but overall very satisfied.
January 18, 2026
David Wong
Vancouver, Canada
Visiting family in Taiwan and needed a reliable car for a week. Silvana delivered in every respect. The vehicle was newer than I expected, meticulously maintained, and came with all the amenities I needed. The team was responsive when I needed to extend my rental by a day. Highly recommend for anyone looking for quality over just cheap rates.
February 7, 2026
Customer Journeys
A Family's Seven-Day Island Exploration
The Challenge
A family of four from Australia wanted to explore Taiwan comprehensively during their winter holiday but found most rental companies either too restrictive or unclear about what was included in their packages.
Our Solution
We provided the Moonstone weekly package with a spacious SUV, created a custom itinerary from Taipei to Kaohsiung covering both coastal routes and mountain areas, and included flexible pickup and return logistics.
The Outcome
The family completed their planned route comfortably, discovered several unplanned scenic stops using our coastal guide, and returned noting how the vehicle's reliability allowed them to focus entirely on enjoying their time together.
"Having a reliable vehicle for the full week made all the difference. We didn't have to worry about anything mechanical or navigational—just the adventure itself."
— The Morrison Family, Melbourne
Business Travel Turned Coastal Discovery
The Challenge
An executive visiting Hsinchu for meetings needed reliable transportation during the workweek but wanted to extend the rental for personal exploration over the weekend without complicated arrangements.
Our Solution
Started with a day rental for the business portion, then seamlessly extended to a multi-day package that included a vehicle upgrade to a convertible for the coastal weekend exploration. All modifications handled via simple phone coordination.
The Outcome
The traveler completed their business obligations efficiently and then spent three days exploring the northeast coast at a relaxed pace, describing it as one of their most memorable business trips due to the ease of arranging the additional exploration time.
"The flexibility to extend and upgrade made what could have been just another work trip into something genuinely special. I'll definitely be back."
— Tech Executive, Silicon Valley
Multi-Generational Family Reunion Journey
The Challenge
Three generations of a family needed to coordinate travel between Taipei and Hsinchu for a reunion, requiring two vehicles that could handle both city driving and highway travel comfortably for elderly passengers.
Our Solution
Arranged two luxury sedans for the multi-day package with attention to comfort features, coordinated simultaneous pickup and return times, and provided detailed parking recommendations at the reunion venue and hotels.
The Outcome
Both vehicles performed flawlessly throughout the trip, with particular appreciation for the smooth rides that kept elderly family members comfortable. The coordination between the two rentals removed logistics stress from what could have been a complicated family event.
"Silvana thought of details we hadn't even considered. Everything worked smoothly, which let us focus on family time rather than transportation logistics."
— Lin Family Coordinator, Hong Kong
Get In Touch
Phone
+886 3 5284 7196
Location
173, Zhonghua Rd, Sec 2
Hsinchu 300, Taiwan
Hours
Mon-Fri: 9am-6pm
Sat: 10am-4pm
Sun: By Appointment
By The Numbers
Rentals Completed
Return Customer Rate
Average Rating
Insurance Coverage
Association Member
Taiwan Rental Vehicle Association
Quality Standards
Vehicle Safety Compliance
Fully Licensed
All Business Permits Current
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Ready to experience the Silvana difference? Reach out to discuss your Taiwan travel plans and find the rental package that works for you.
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