Privacy Policy

Introduction

Silvana is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our car rental services or interact with our website.

By using our services or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy. If you have questions or concerns about our privacy practices, please contact us at [email protected].

This policy applies to all customers, website visitors, and anyone who interacts with Silvana through any channel.

Information We Collect

Personal Information You Provide

When you rent a vehicle or make an inquiry, we collect:

• Full name and contact details (email address, phone number)
• Driver's license information and International Driving Permit details
• Passport or national ID for verification purposes
• Credit card information for security deposits and payments
• Rental preferences and special requests
• Travel itinerary information if you request route planning assistance

Information Collected Automatically

When you visit our website or use our services:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search terms used
• Device information and operating system
• Cookie data (see our Cookie Policy for details)

Vehicle Usage Information

During your rental period, we may collect:

• Mileage and fuel levels at pickup and return
• Vehicle condition reports and inspection data
• GPS location data if you use our navigation services (with your consent)
• Incident reports in case of accidents or vehicle issues

How We Use Your Information

Service Delivery

• Processing and managing your vehicle rental reservations
• Verifying driver eligibility and authorization
• Processing payments and managing security deposits
• Providing roadside assistance and customer support
• Coordinating vehicle pickup and return logistics

Communication

• Sending rental confirmations and reminders
• Providing updates about your reservation or vehicle
• Responding to inquiries and support requests
• Sending service-related notifications

Business Operations

• Improving our vehicles, services, and customer experience
• Analyzing usage patterns and preferences
• Maintaining safety and security of our fleet
• Complying with legal and regulatory requirements
• Preventing fraud and unauthorized use

Marketing (With Your Consent)

• Sending promotional offers and updates about our services
• Providing information about new packages or features
• You may opt out of marketing communications at any time

How We Protect Your Information

Silvana implements appropriate technical and organizational measures to protect your personal data:

• Secure data storage with encryption for sensitive information
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and system updates
• Secure payment processing through trusted third-party providers
• Physical security measures for our office and data storage facilities
• Employee training on data protection and privacy practices
• Incident response procedures for potential data breaches

Information Sharing

We do not sell your personal information to third parties. We may share your data with:

Service Providers

• Payment processors for handling transactions securely
• Insurance companies for coverage verification and claims processing
• Vehicle maintenance and servicing partners
• Analytics and website hosting providers
• These providers are contractually obligated to protect your data

Legal Requirements

• When required by Taiwan law or regulation
• In response to valid legal requests from authorities
• To protect our rights, property, or safety
• To prevent fraud or illegal activities

Business Transfers

If Silvana is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Rental and transaction records: 7 years (for accounting and legal compliance)
• Customer account information: Duration of relationship plus 3 years
• Marketing consent records: Until you withdraw consent or 5 years of inactivity
• Website analytics data: 2 years from collection
• Incident and accident reports: 10 years for insurance and liability purposes

After these periods, we securely delete or anonymize your personal data.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our services and user experience
• Provide relevant content and offers

You can control cookie settings through your browser or our Cookie Policy page. Disabling certain cookies may affect website functionality. For detailed information, please review our Cookie Policy.

Your Rights

Under Taiwan's Personal Data Protection Act and applicable data protection laws, you have the following rights:

Right to Access

You can request a copy of the personal information we hold about you.

Right to Rectification

You can ask us to correct inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data in certain circumstances (subject to legal retention requirements).

Right to Data Portability

You can request your data in a structured, commonly used format for transfer to another service provider.

Right to Object

You can object to processing of your personal data for direct marketing purposes or other specific uses.

Right to Withdraw Consent

Where processing is based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to external websites not operated by Silvana. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any website you visit.

Children's Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under 18, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you have an active rental or account with us
• Post a notice on our website for 30 days following the change

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact:

Governing Law

This Privacy Policy is governed by the laws of Taiwan. Any disputes arising from this policy will be subject to the jurisdiction of Taiwan courts.